Last Updated: September 5th, 2025

This Refund & Cancellation Policy applies to all Busyleo subscriptions and forms part of our Terms and Conditions. It's provided by The Shed Surrey Ltd, trading as Busyleo.

How to Cancel

You can cancel your subscription at any time by emailing [email protected] from the email address associated with your account, with "Cancellation Request" in the subject line. We'll confirm receipt of your request within 2 business days.

When Cancellation Takes Effect

Your subscription and access to the Services will continue until the end of your current billing period. You will not be charged again after that. We do not offer prorated refunds for the unused portion of a billing period.

14-Day Money-Back Guarantee (New Customers)

If you're a new customer, you can request a full refund within 14 days of your first payment by emailing [email protected]. This guarantee applies once per customer/business, to your first payment only, it does not apply to renewal payments, plan upgrades, add-ons, or subsequent subscriptions.

Refunds Outside the Guarantee Window

Other than the 14-day guarantee above, subscription fees are non-refundable, including for partial billing periods, unused features, or if you simply stop using the Services without formally cancelling. We may consider refunds outside this policy at our discretion in exceptional circumstances (for example, a proven, extended service outage on our side), contact us at [email protected] to discuss.

What Happens to Your Data

Cancelling doesn't delete your account or data, your CRM data remains stored and accessible if you choose to reactivate your subscription later, simply by logging back in. If your account stays cancelled and inactive for an extended period (24 months or more), we may archive, anonymise, or delete the associated data, and we'll try to notify you by email first wherever we can. Full details are in our Privacy Policy.

Reactivating Your Account

You can reactivate a cancelled subscription at any time (subject to the data retention terms above) by logging in and resubscribing to a plan.

Chargebacks

If you initiate a chargeback or payment dispute instead of contacting us directly, we reserve the right to suspend your account while the dispute is investigated. We'd always rather you reach out first, most issues can be resolved directly and faster that way.

Questions?
Email us at [email protected] and we'll help however we can.